Legal status: English translation pending Owner and legal review. The Vietnamese policy remains the reference text until approval.
Measures and mechanisms for resolving disputes and complaints on the website
- Mutual negotiation and agreement
- Referral to competent legal authorities
- Other methods
We are responsible for resolving customer complaints relating to products and services that we provide through our website.
We will receive and handle complaints arising from transactions involving the purchase of products or services on our website after receiving notice from the customer.
Customers have the right to seek protection from competent authorities if a dispute with us is not satisfactorily resolved.
In specific cases, we may require customers to provide accurate information and evidence, both intangible and tangible, concerning the complaint or dispute requiring resolution and the harm they believe they have suffered.
We will resolve disputes through the following process:
Step 1: Our Customer Service Department will receive complaints from members, or our Business Department will receive complaints from customers. These departments will proactively seek a prompt resolution and communicate the outcome of the complaint based on the policies we have published.
Step 2: For complex matters or matters not covered by our published policies, the Customer Service Department or Business Department will commit to a response period of no more than 7 days.
Step 3: The complaint resolution outcome will be forwarded to the relevant departments for implementation (Sales Department, Advisory Department, etc.), and we will call the customer to confirm the resolution outcome.
If a dispute arising from a transaction cannot be resolved through negotiation, we will seek the intervention of competent legal authorities to protect the lawful interests of the parties, particularly those of customers.
For any questions, please contact:
MilliLand Joint Stock Company
Contact and business address: No. 23 Truong Dinh Street, Ben Thanh Ward, Ho Chi Minh City, Vietnam
Email: Dazi.signature@gmail.com
Phone: (+84) (024) 71016898