1. Documents and check-in/check-out times
Check-in procedure
Present an identity card or passport at reception. The published times are check-in from 14:00 and check-out before 12:00. Hourly stays, overnight stays and stays at other hotels require confirmation of their specific times.
Prepare before arrival
Keep your booking reference and hotel information. Tell reception your expected arrival time, actual number of guests and any itinerary changes so room availability, check-in guidance and any early-arrival conditions can be checked.
2. Safety and conduct in the hotel
General security
Do not bring weapons, hazardous substances or explosives into the hotel; do not organize gambling or use illegal drugs. If a fire alarm sounds, use the emergency stairs and do not use the lift.
Use of amenities
Read the instructions before operating in-room equipment, a Jacuzzi tub or steam facilities. If you are unsure how to use something, ask a staff member for assistance. If equipment shows signs of a fault, stop using it and notify reception for inspection.
3. Rooms, food and property
Room rules
Smoking is not permitted in rooms. Bringing outside food or drinks should be discussed with reception; the published rules do not allow durian, mangosteen or seafood in rooms. Any charge for a breach is determined under the hotel's rules.
Protect property
Do not change rooms or move equipment between rooms without permission. Notify reception if you find damage when receiving the room. Check your personal belongings and request any assistance before check-out.
4. Visitors and housekeeping
Visitors and cleaning
Visitors must register at reception; the published visiting hours are 09:00 to 21:00. Housekeeping is provided from 09:00 to 17:00 and requires the guest's consent when the guest is in the room.
Discuss individual requirements
If you need to change the cleaning time or have privacy requirements, speak directly with reception. Visitors, use of common areas and additional services must follow the guidance of the hotel where you are staying.
5. Contact us for assistance
Support channel
Contact reception at your hotel if a problem arises during your stay. For Ben Thanh, call 056 996 6898. Booking, changes and cancellations, hotel rules, privacy and frequently asked questions are grouped under Policies & support in the footer.